FAQs

FAQs — Becky With The Good Hair

Becky With The Good Hair

Frequently Asked Questions

Frequently Asked Questions

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Yes. Our wigs are designed to be worn without glue and arrive ready to wear.
Ready-to-Ship wigs are completed and ship within 1–3 business days.

Create Your Own Wig orders are customized according to your selected specifications and require 7–14 business days.
Measure the circumference of your head using a soft measuring tape and select the corresponding cap size range. Visit our Wig Sizing Guide for a full measurement chart.
Our standard wigs include a 5x5 HD lace closure unless otherwise specified. Additional lace options may be available on select custom orders.
12–18 inch wigs are constructed using 3 bundles.
20–28 inch wigs are constructed using 4 bundles.
Color longevity depends on maintenance, washing frequency, heat styling, and product usage. Following our aftercare recommendations will help extend the life of your color.
Ready-to-Ship: 1–3 business days (U.S.)
Create Your Own Wig: 7–14 business days

Business days do not include holidays or weekends. Tracking is sent via email once your order ships.
All sales on Becky With The Good Hair are FINAL. There are no returns, exchanges, or refunds. Please review all product details carefully before purchasing.

If you received the wrong item or believe there is a manufacturing issue, contact us within 14 days of delivery at rebekah@beckywiththegoodhair.net with your order number and photos.

All wigs over 20 inches are constructed using our longest available lace closure length, which is 20 inches. For longer units, the closure is paired with bundles in your selected length — because closures are only available up to 20 inches from our vendors.

As a result, there may be a slight length difference between the closure area and the longer bundles. This is completely normal and expected in professional wig construction.

Product Info

What You Need to Know
Yes. Our wigs are designed to be worn without glue and arrive ready to wear.
Ready-to-Ship wigs are completed and ship within 1–3 business days.

Create Your Own Wig orders are customized according to your selected specifications and require 7–14 business days.
Measure the circumference of your head using a soft measuring tape and select the corresponding cap size range. Visit our Wig Sizing Guide for a full measurement chart.
Our standard wigs include a 5x5 HD lace closure unless otherwise specified. Additional lace options may be available on select custom orders.
12–18 inch wigs are constructed using 3 bundles.
20–28 inch wigs are constructed using 4 bundles.
Color longevity depends on maintenance, washing frequency, heat styling, and product usage. Following our aftercare recommendations will help extend the life of your color.

Wig Care Guide

Keep It Gorgeous
We recommend professional-quality, sulfate-free products designed for color-treated hair. Our top picks:

• K18 Damage Shield Shampoo & Conditioner
• Olaplex No. 4 & No. 5
• Redken All Soft Shampoo & Conditioner
• Pureology Hydrate Shampoo & Conditioner
Washing frequency depends on how often you wear your unit and how much product you use:

Daily wear: Every 2–3 weeks
Occasional wear: Every 4–6 weeks
• As needed for product buildup

Always allow the unit to air dry completely before styling or storing.
To preserve the shape and quality of your wig:

• Store on a mannequin head or wig stand
• Keep away from direct sunlight
• Store in a satin or silk bag during travel
• Never store the wig while damp
Yes. Our wigs can be curled, straightened, and styled using heat tools. For best results:

• Always use a heat protectant
• Keep styling tools between 300°F–375°F
• Avoid excessive daily heat styling
• Use the lowest temperature necessary to achieve your desired look

Recommended styling products: K18 Molecular Repair Hair Oil, Kenra Thermal Styling Spray, CHI Silk Infusion, lightweight finishing serum. Avoid heavy oils and excessive product buildup.
To keep your lace looking natural:

• Trim lace carefully using precision scissors
• Remove residue gently after wear
• Avoid excessive bleaching or tinting
• Store properly when not in use
• Replace wig grips and accessories as needed

Color Maintenance

Keep Your Color Vibrant
Our custom-colored wigs are professionally formulated for longevity. With proper care, your color can remain vibrant and beautiful for several months. Factors that affect color longevity include:

• Heat styling frequency
• Washing frequency
• Product selection
• Sun exposure
• Swimming and chlorine exposure
To keep blonde shades looking their best:

• Use a purple shampoo as needed
• Avoid excessive chlorine exposure
• Limit prolonged sun exposure
• Use professional moisturizing products
• Always use a heat protectant before styling
• K18 Leave-In Molecular Repair Mask
• Olaplex No. 3 Hair Perfector
• Redken Blondage Purple Shampoo
• Pureology Strength Cure Blonde Shampoo
• K18 Molecular Repair Hair Oil

Proper maintenance will help preserve both the color and integrity of your unit for long-lasting wear.

Orders & Shipping

Your Order, Handled
Ready-to-Ship wigs are completed and ship within 1–3 business days.

Create Your Own Wig orders are customized according to your selected specifications and require 7–14 business days.
Ready-to-Ship: 1–3 business days (U.S.)
Create Your Own Wig: 7–14 business days

Business days do not include holidays or weekends. Tracking is sent via email once your order ships.
We ship exclusively with UPS and USPS. Once dispatched, most U.S. orders arrive in approximately 3–4 business days. Tracking is sent via email after shipment.

We are not responsible for lost, stolen, or damaged packages once transferred to the carrier. Please ensure your address is entered correctly at checkout.

Returns & Refunds

Our Return Policy
All sales on Becky With The Good Hair are FINAL. There are no returns, exchanges, or refunds. Please review all product details carefully before purchasing.

If you received the wrong item or believe there is a manufacturing issue, contact us within 14 days of delivery at rebekah@beckywiththegoodhair.net with your order number and photos. Approved claims may qualify for repair, replacement, or store credit at our discretion.

Lace Length Information

About Longer Units
All wigs over 20 inches are constructed using our longest available lace closure length, which is 20 inches. For longer units, the closure is paired with bundles in your selected length — because closures are only available up to 20 inches from our vendors.

As a result, there may be a slight length difference between the closure area and the longer bundles. This is completely normal and expected in professional wig construction.

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