Store Policies

Becky With The Good Hair

Policies & Information

Shipping Information

How Your Order Ships

Processed with care. Delivered with intention.

Tracking information will be sent via email once your order has been processed and shipped. Please ensure all shipping and billing information is entered correctly at checkout — we are not responsible for delays or delivery issues caused by incorrect customer information or carrier-related delays.

We are not responsible for lost, stolen, or damaged packages once transferred to the carrier. If you experience a delivery issue, please contact your shipping provider directly. By completing your purchase, you agree to all store policies.

Processing Timelines

Ready-to-Ship Wigs

Ready-to-ship wigs are processed and shipped within 1–3 business days unless otherwise noted. We ship exclusively with UPS and USPS. Once dispatched, most U.S. orders arrive in approximately 3–4 business days.

Custom Orders

Custom Wig Timeline

Each unit is carefully customized, colored, styled, and prepared before shipment. Orders typically process within 7–14 business days after payment confirmation. During launches, sales, or holidays, processing times may extend slightly.

  • 01
    Materials Ordered — 1–3 Business Days Once your order is confirmed, all necessary materials are secured for your custom wig.
  • 02
    Studio Preparation — 4–6 Business Days Materials are delivered to our studio and reviewed to ensure quality standards are met before construction begins.
  • 03
    Coloring, Customization & Styling — 7–14 Business Days Your wig is colored, customized, styled, and quality checked. Tracking is emailed once complete.

Returns & Refunds

Refund Policy

Please review carefully before purchasing.

All Sales Final

Due to the sanitary nature and customization of our products, all sales are considered final. There are no returns, exchanges, or refunds. We encourage all customers to review product descriptions thoroughly before making a purchase.

Exceptions

Manufacturing Issues & Wrong Items

If you receive the wrong item or believe your order has a manufacturing defect, please contact us within 14 days of delivery with your order number and clear photos of the issue.

rebekah@beckywiththegoodhair.net

Approved claims may qualify for:

Repair, replacement, store credit, or refund — at the discretion of Becky's Good Hair LLC.

Orders may not be canceled once processing or customization has begun.

Not Eligible for Return

The Following Are Non-Returnable
  • Wigs that have been worn, altered, cut, or colored by the customer
  • Wigs that have been washed or styled after delivery
  • Wigs damaged through customer use
  • Orders where processing or customization has already begun

Privacy Policy

Your Privacy Matters

Last updated: March 13, 2025

This Privacy Policy describes how Becky With The Good Hair collects, uses, and discloses your personal information when you visit or make a purchase from beckywiththegoodhair.net. By using our Services, you agree to the practices described below.

Information We Collect

What We Gather

We collect information you provide directly — including contact details, order information, account credentials, and customer support communications. We also automatically collect usage data such as device, browser, and IP address via cookies and similar technologies.

How We Use It

Use of Your Information
  • Fulfillment: Processing payments, shipping orders, and managing your account
  • Marketing: Sending promotional emails and showing relevant ads (opt out anytime)
  • Security: Detecting and acting on fraudulent or malicious activity
  • Improvement: Providing customer support and improving our Services

Your Rights

You May Have the Right To:
  • Access or know what personal information we hold about you
  • Request deletion or correction of your personal information
  • Receive a portable copy of your data
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at rebekah@beckywiththegoodhair.net or write to: 5550 Glades Road, Boca Raton, FL 33431, US.

Children

Children's Data

Our services are not intended for children. We do not knowingly collect personal information from anyone under 16. Contact us immediately if you believe a child has provided us with their information.

Changes

Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our Services constitutes acceptance of the revised policy.