Shipping Information Tracking information will be sent via email once your order has been processed and shipped.
Please ensure all shipping and billing information is entered correctly at checkout. Becky’s Good Hair LLC is not responsible for delays, lost packages, or delivery issues caused by incorrect customer information or carrier-related delays.
We are not responsible for lost, stolen, or damaged packages once they have been transferred to the shipping carrier. If you experience a delivery issue, please contact the shipping provider directly.
By completing your purchase, you agree to all store policies outlined on this website.
Ready-to-Ship Wigs Ready-to-ship wigs are processed and shipped within 1–3 business days unless otherwise stated.
Custom Wig Order Timeline Because each unit is handcrafted and customized, processing times may vary.
Step 1: Sourcing (1–3 Business Days) Premium raw hair is sourced from our trusted vendors after your order is placed.
Step 2: Shipping to Studio (4–6 Business Days) The hair inventory is delivered to our studio for customization and construction.
Step 3: Construction & Customization (7–14 Business Days) Each unit is carefully constructed, custom colored, styled, and quality checked before shipment.
Once completed, tracking information will be emailed to you.
Refunds & Returns Due to the sanitary nature and customization of our products, all sales are considered final.
However, if you receive the wrong item or believe your order has a manufacturing issue, you must contact us within 14 days of delivery at rebekah@beckywiththegoodhair.net with your order number and clear photos of the issue.
Approved claims may qualify for repair, replacement, store credit, or refund at the discretion of Becky’s Good Hair LLC.
Orders may not be canceled once processing or customization has begun.
Wigs that have been worn, altered, cut, colored, washed, or damaged by the customer are not eligible for return or refund.
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Terms & conditions
Terms and Conditions | Becky With The Good Hair
Terms and Conditions
Welcome to Becky With The Good Hair. By accessing our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
1. Product Information
Raw Hair Quality
Becky With The Good Hair specializes in 100% unprocessed Raw Hair sourced from a single donor. Our raw hair has never been chemically treated, dyed, or altered in any way. Each bundle retains its natural cuticle alignment for a tangle-free, soft, and long-lasting experience. Due to the natural origins of raw hair, no two units are exactly the same—ensuring a unique and authentic look with every purchase.
2. Hair Care Guidelines
Nighttime Care
To extend the longevity of your wig or unit, we recommend removing it at night. If you choose to sleep in your wig, always tie it down with a silk or satin scarf to protect the lace and prevent tangling, friction, or lifting.
Custom-Colored Wig Care
Custom-colored wigs should be treated like natural hair. Wash and condition your unit every two weeks using high-quality hair products. Avoid heavy oils and styling products that can weigh down the hair. Air drying is recommended, or use the lowest heat setting on your dryer to prevent heat damage.
3. Processing and Shipping
Processing Times
Ready to Ship Wigs (U.S.): 2-3 Business Days
Custom Orders: 10-14 Business Days
Business Days do not include weekends or holidays.
Shipping Policy
Once your order has been processed, you will receive an email with your tracking information. Becky With The Good Hair is not responsible for lost, stolen, or damaged packages. Any shipping issues should be resolved with your local postal carrier.
It is the customer’s responsibility to ensure all shipping and billing information is entered correctly. We are not liable for delays or non-delivery resulting from incorrect addresses. By placing an order, you agree to this policy.
4. Refund & Return Policy
All sales at Becky With The Good Hair are FINAL. We do not offer refunds, returns, or exchanges under any circumstances.
We encourage you to thoroughly review all product descriptions before purchasing to ensure they meet your expectations. By completing your purchase, you acknowledge and agree to these terms.
5. Consent
By using our website and making a purchase, you are agreeing to comply with and be bound by these Terms and Conditions, as well as all related policies including our Shipping and Refund Policies.
6. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
